Personalized Interactions with Nuacem’s Innovative AI-Powered Conversational IVR Solution
IP PBX Managed IVR Platform Make Your Customer Conversations Smarter With AI-powered Conversational IVR
How Convojet Benefits Enterprises
Enhance self-service into an effortless experience
Nuacem Conversational IVR offers a seamless and effortless self-service experience for customers. By using intelligent voice bots, customers can freely converse and have their issues resolved successfully, just as they would with a live agent. These voice bots are designed to anticipate customer needs, provide personalized greetings, and adjust their speaking styles based on the context of the conversation.
Speedy resolutions with an AI-powered conversational IVR platform
With Convojet, customers can resolve their queries faster without waiting in long call queues. The system can quickly route the call to the right agent or provide the customer with the necessary information, reducing call waiting times and the workload on human agents.
Break language barriers with multilingual support in conversational IVR
Nuacem AI's Multilingual Support in Conversational IVR is a game-changer for businesses looking to improve their customer service experience. With the ability to interact with customers in their preferred language, this technology enables companies to cater to a more diverse customer base, breaking down language barriers and promoting inclusivity.
Reduce agent churn and improve customer experiences with conversational IVR
By automating routine inquiries and directing customers to the appropriate department or agent, conversational IVR systems can help reduce agent churn in call centers by providing customers with a more efficient and personalized self-service experience.
Intelligent Voice AI Chatbots - The Perfect Blend of Advanced Voice Technology and Human-Like Conversation.
Explore Convojet Capabilities
Automatic Speech Recognition (ASR)
Nuacem AI's advanced ASR technology is trained using call recordings, allowing context-specific speech recognition. To ensure accuracy, we also utilize proofreading techniques that help to reduce false positives. Our proprietary SLU is designed to filter out the noise and identify essential elements, such as specific entities and intent. This lets us fully understand the caller's speech, accent, and multiple languages.
Text-to-speech (TTS) Technology
Nuacem AI system converts written text into spoken words to provide an accessible and engaging experience for users who have difficulty reading or prefer listening to information. Our solutions are designed to provide a natural-sounding voice experience that reads any text aloud with lifelike accuracy. The platform supports a wide range of languages and accents and allows users to customize various voice parameters such as pitch, speed, volume, and tone.
Sentimental Analysis
Convojet sentiment uses NLP and ML techniques to identify the sentiment or emotion expressed in a text or speech. Through the Sentiment Analysis feature, enterprises can customize their IVR interactions to suit the mood and needs of the customer.
Voice Detection and Silence Detection
Through Convojet Voice detection, the system can identify whether a human voice is present in the audio input. This is typically done using audio processing techniques such as digital signal processing and machine learning algorithms. Once a voice is detected, the conversational IVR system can initiate a dialog with the user and begin processing their input. Silence detection allows the system to determine when a user has finished speaking, is waiting for a response, and can respond appropriately.
Agent Extensions and Bot Extensions
Convojet Extensions tools assist customers during an IVR interaction session to improve the customer experience with the help of conversational IVR systems. In an Agent Extension, the IVR call will be transferred to a live agent who can guide them through the process to provide more personalized assistance. In Bot Extensions, IVR systems are integrated with other technologies, such as chatbots or virtual assistants, to provide customers a more conversational and natural experience.
Easy Visual Drag-Drop Flow Builder
With Convojet Flow Builder, users can create a flow of conversation that guides the caller through a series of questions or prompts and uses their responses to determine the appropriate action. This can include routing the caller to the appropriate department, providing information or assistance, or even initiating a transfer to a live agent.
Apps We Integrate With
