Telecommunications – Nuacem AI

Automate Support with Conversational AI for Telecommunications

Conversational AI in telecommunications is rapidly changing the way how telecommunication industries interact with their customers on a daily basis.

Human-like, AI-powered Customer Service to Automate and Streamline Telecom Operations

Deliver your customers an exceptional user experience by reducing the query resolution time using automated conversational bots in the language and at the time the customers prefer.

Effective and Automated Query Resolution with Telecom Bots

Telecom bots allow users to resolve queries quickly and greatly improve the customer experience. Bots deliver quick and accurate information, reducing wait times, and freeing up human representatives to handle more complex issues.

Intelligent IVR solutions to streamline call center operations

With the continued advancement of NLP and ML, Intelligent IVR understands and responds to customer queries in a more human-like manner. Customers can simply speak their questions or requests rather than having to navigate through menus.

Real-time assistance with enterprise-grade live chat solutions

Allows customers to communicate with agents through a chat interface on the website or mobile app. This allows customers to get immediate help with their queries without having to wait on hold or for a response

AI-powered video conference with sentiment analysis

Our NLP technology analyzes customer service video call interactions and classifies the sentiment of the customer through Face emotion detection as positive, negative, or neutral. It also automatically flags calls that require additional support, such as complaints or escalations.

Intelligent Interaction Analytics to gather insightful customer information

Our Intelligent Interaction Analytics analyzes a wide range of data, including call transcripts, chat logs, and video interactions. This is done to extract key information such as customer sentiment, intent, and the topic of the conversation.

Optimize conversational experience with AI-Powered smart communication

Our AI and NLP techniques enable computers to understand and respond to human language in a way that simulates human-like communication. This includes voice assistants, chatbots, and other types of conversational interfaces that allow users to interact with technology in a more natural and intuitive way.

Deliver well-suited telecom customer interactions with our Intelligent Communication suite

Conversational Digital Assistant in Telecom Industry - Use Cases

Nuacem AI Suite provides customers with a seamless and consistent conversational experience across all channels. Let’s look at some use cases.

Network management with AI Bots

With the use of AI chatbots, network performance can be monitored and optimized, and patterns can be predicted to avoid network outages.

Intelligent IVR system for customer feedback

With an AI-Powered IVR System, customers can more easily respond to feedback requests because they can respond conveniently.

Omnichannel Experience

Enhance customer interaction with multi channel communication options such as Whatsapp, Facebook, and messenger along with phone calls.

Reduce call volume with live chat support

Reduce call volume with easily accessible live chat support by providing real-time assistance with technical issues, such as troubleshooting and network diagnostics.

Video Call Assistance during installation

Using a video call, a customer service representative or technician can communicate and share screens in real-time during the installation of a product or software.

Fraud detection

Monitoring calls to detect fraudulent activity, analyzing data from call records, such as call duration, frequency, and location, to identify patterns of fraudulent activity.

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