Conversational AI in Banking and Financial Services
Drive growth and deepen customer relationships with AI-powered banking solutions
Enabling Frictionless and Secured Customer Journeys
Redefining digital banking Experience through Conversational Banking
Harness the full potential of AI with our WhiteboxNLU Engine
With inbuilt NLU pre-trained for banking, customers can have self-service and conversational banking experience in the accent, language, and mode localized to their way of communication.
Quick Query resolution and Secured Transactions
Seamless Integration with Human-agent
Customers can seamlessly connect with Human agents or customer support for simple or critical complex needs such as reporting financial fraud immediately or resolving transaction discrepancies or for a video KYC through TEXT, VOICE or VIDEO connect, all on the same chat window and backed with AI assistance for an agent to share the resolutions to customer queries proactively.
Monitoring and Extracting Insights from Every Conversation
Monitor secured chats in real-time with advanced AI filters with alerts and notifications to take control or transfer the customer chat to the concerned department on need, such as transaction discrepancy or fraud reporting.
Deliver Next-Gen Financial Experiences with Automated Conversational Journeys
One platform, Infinity Use Cases
Digital customer onboarding
AI Virtual Assistants enable end-to-end customer onboarding by automating the process through AI chatbots and conversational automation.
Multi communication channels
Customers can manage their bank accounts and loan details across all communication channels, including WhatsApp, Facebook, Web, and mobile.
Video KYC Verification
Our Virtual Agents validate the photographs submitted as proof of the match with the actual applicant by checking their liveliness and confirming that they match.
Real-time query resolution through IVR
Conversational IVR provides callers with an automated menu system that resolves simple queries and concerns and routes critical and high-value transactions to live agents.
Fraud detection using Conversation Analytics
Use conversation monitoring to identify interactions and contacts that are likely fraud attempts and respond to drive improvement across every channel.
Screen sharing with secured live chat
Assist your customers through their banking journey with screen sharing while ensuring complete data security.