Use Cases
Conversational AI in Telecom Industry
Reshaping the Telecommunications Industry with Stronger Connections and Engagement
$8.22M
The global market for AI in telecommunications is expected to reach USD 8.22 million by 2027
63.5%
of telecom companies actively implement AI to improve their network infrastructure
70%
of customers say CX is one of the most influential factors when choosing a telecommunications provider.
AI-powered customer engagement solutions for the telecom industry to improve CX
Plan recommendation
A bot can provide customers with accurate plan information based on their purchase or usage history, allowing them to choose the best option quickly.
Provide Personalised Offers
Send Personalised promotional messages like discount vouchers, promotional offers, and coupons customized to each customer.
Quick customer query resolution
Plan validity, Existing plan details, and top-up details are some of the usual questions in telecommunications that will be quickly answered and readily addressed with bots.
Fraud protection
AI Assistants can detect fraud early by spotting inconsistencies and common signs, then forward it to the relevant team for further escalation.
Bill Payment reminders & Notifications
An intelligent AI chatbot will remind users when their plan is about to expire or send them a reminder of their bills.
Multilingual AI-powered Virtual Assistants
Multilingual chatbots can communicate with users in multiple languages, understand exactly what the user wants, and respond naturally.
Provide Omnichannel Service
Customers can communicate instantly and seamlessly through their preferred messaging channel to resolve their queries.
Faster customer onboarding
AI chatbots will allow users to submit the required documents, collect them effortlessly, and verify them all in the same chat session for a faster onboarding process.