Use Cases
Conversational AI for Banking & Financial Services
Conversational AI Transforming Digital Banking
$64.03B
The Global AI in Banking Market will Grow to $64.03 billion by 2030
$7.3B
Chatbots will save banks up to $7.3 billion worldwide by 2023
17M users
Bank of America, Virtual Assistant Erica has 17 million total users, up by 67% since 2019
Streamline your banking operations with virtual assistants
Bank Product-Related Enquiries
Responds to queries like customer accounts, banking products and their functionalities
KYC Verification
KYC verification is now easy – captured KYC details are stored in the bank's server automatically
Loan Related Services
Handle multiple simultaneous customer services queries, including loans and their processes
Account Summary
Users can request a summary of their transactions; Chatbots also can send quick alerts when a transaction happens in the account.
Customer Grievances
Increase operational efficiency by automating responses and providing an omnichannel customer experience
Application Status
Help apply for loans, new credit cards, and reward programmes. In addition, it can help customers track their application status in real-time.
Rewards and Loyalty
View reward/loyalty account balance and summary; Customers can withdraw or reimburse their rewards/loyalty points in the chat.
Customer Outreach
Sends timely reminders/notifications about the customers' bill payment deadlines or last-day loan offers, among other things