Use Cases
Conversational AI for Insurance Industry
Conversational AI Empowers the Insurance Industry by simplifying the way customers interact.
87%
of insurance brands invested over $5 million in AI-related technologies each year.
$1.3B
AI chatbots for insurance will lead to cost savings of almost $1.3 billion by 2023
44%
of customers are comfortable using Conversational AI powered chatbots to make insurance claims
Redefining Customer Experience in the Insurance Industry with AI Virtual Assistants
Insurance FAQs
Instantly responds to customer FAQs on products, services, and policies and transfers complex inquiries to a human agent
Insurance Policy Details
Assists policyholders 24/7 about the total coverage, renewal date, premium due, countries or states of coverage, deductibles, and nearby network hospitals
Policy Purchase
Collects relevant data and sells policies to customers based on their income, medical history, size of their family, existing policy, and search history
Premium Calculation
Instantly calculates and displays the premium paid/due to customers and assists customers in paying the premium through the same conversational bot
Claim Tracker
Gathers information instantly, fills new insurance claims forms for the customers, and seamlessly tracks and updates the status of the existing claims
Policy Renewal
Notifies policyholders about the policy's expiration date, cross-sells and upsells similar policies and assists them in renewal or new policy purchase seamlessly
Lead Generation
Engage with visitors when they land on the website or other digital integrated platforms, respond to their queries, collect their information and convert them into leads
Data Security
View reward/loyalty account balance and summary; Customers can withdraw or reimburse their rewards/loyalty points in the chat.