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Contact Center Agents with Virtual Agents

Supercharging Contact Center Agents with Virtual Agents

Digital era has always amused us with its new innovative ideas and inventions. Digital India is a dream of every Indian and that dream has almost come true. It was only successful by applying artificial intelligence and one of them is AI virtual agents as contact center solutions that are being introduced in every field. Highlights: Firstly, what is …

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conversational ai for healthcare

Conversational AI to Enhance Patient Satisfaction (PSAT) by giving a better Patient Experience

Evolving Omnipresence Of AI Chatbots In Healthcare Industry insiders have predicted exponential growth in the Healthcare AI Market, which is expected to reach USD 45.2 Billion by 2026 from USD 4.9 Billion recorded in 2020. The evolving omnipresence of intelligent medical AI Chatbots is only a reflection of this rather speedy progress. Highlights: Role of …

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Digital Process Automation(DPA) vs Robotic Process Automation (RPA)

Many Business organizations typically involve a lot of repetitive tasks. With automation technologies becoming mature and accessible plus due to the recent rise of pandemic there is an upward trend in digital transformation and process automation Highlights: Growing needs of Automation in Business What is Digital Process Automation? What is Robotic Process Automation? Digital Process …

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Virtual Assistant

Key Checks Before You Choose Your Virtual Assistant

A virtual assistant takes care of tasks that are important in many areas of business. That could be both technical and also non technical aspects. Many organizations have been recruiting virtual assistants for many years. However, with an advancements of technology particularly in field of artificial intelligence, artificial intelligence personal assistants have been effective and …

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Chatbots vs Intelligent Cognitive Virtual Assistants

Chatbots vs Intelligent Cognitive Virtual Assistants

In this age of digital transformation where businesses are moving to digitize and automate many operations, chatbots and various cognitive virtual assistants are being highly adopted. Not only in customer service, but they are quite useful in internal operations as well. However, actual difference between them is poorly understood. Highlights: Use Case Technical Sophistication Intent Understanding Benefits …

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